Do I need to take any action if my event has been canceled or postponed?
Many events have been canceled due to various government mandates as a result of the Coronavirus Pandemic. If your event has been canceled you will receive a notice via email regarding that event and…
I bought tickets for someone else, but they printed with my name on them. Will this be a problem?
The name on a Print at Home ticket will not impact entry into an event. If the ticket is in someone else’s name, you will not have any issues at the door when redeeming it.
Resend Confirmation Email
Ticket purchasers now have the ability to resend their purchase confirmation to their email.
Can I get my tickets as a PDF file?
Etix does not support PDF file formats. You can access and reprint your tickets any time through the original confirmation email. Certain orders may be under delayed delivery , therefore tickets may…
When will my tickets arrive by Regular Mail Delivery?
Etix mails most ticket orders within a few days of your purchase. Tickets shipped by Etix will arrive in a plain white envelope with a Morrisville, NC, return address. If you ordered tickets through…
What is Will Call?
Will Call tickets will be held at the event box office in the cardholder's name. Generally these tickets can be picked up one hour before the show. Please be sure to bring your confirmation (order) n…
I did not receive a confirmation email for my order!
Confirmation emails are sent immediately upon completion of the transaction. If you have spam blocking or require senders to seek approval, you may not receive it. Please check the spam or junk mail…
What kind of printer, paper and ink should I use to print my tickets?
Any inkjet or laser printer using 8.5" x 11" paper will be fine. Tickets can be printed in color or black and white.
Using Apple Wallet to Store Tickets
Ticket purchasers using an iPhone can save their purchased tickets to their Apple Wallet passbook to be accessed at a later date.
Can I replace lost or stolen tickets?
If you have lost hard tickets that you received in the mail and you cannot find your tickets within 48 hours of the event please contact our customer support team. If you have lost your Print at Home…
Can I put an alternate name on my order?
While this is generally discouraged or prohibited, each venue has its own Will Call policy. In the event that you wish to have an alternate name put on an order. Fill out a support form if you wish t…
How do I reprint my print-at-home ticket?
Fill out a support form to have your confirmation email resent to you.