Customer Support Center
Have a Question? Ask or enter a search term here.
Browse by Topic
Do I need to create an account to purchase tickets with Etix?
Why do you charge convenience fees?
Why are there no tickets available for an event that just went onsale?
What does it mean when the website says tickets are "Sold Out?"
Why are there better seats available after I've already completed my purchase?
Why are there tickets available now, when there weren't any when I checked previously?
Why do I get an error message that says my credit card cannot be processed when I try to purchase tickets?
What does the message "One or more of your tickets has restrictions" mean?
I don't have a credit card. Can I still use your site?
I don't have a printer. Can I still use your site?
How do I reprint my print-at-home ticket?
I did not receive a confirmation email for my order!
How do I request a refund for my order?
When will my tickets arrive by Regular Mail Delivery?
What is "Will Call?"
I bought tickets for someone else, but they printed with my name on them. Will this be a problem?
Can I put an alternate name on my order?
Can I replace lost or stolen tickets?
Can I get my tickets as a PDF file?
Do I need to take any action if my event has been canceled or postponed?
What kind of printer, paper and ink should I use to print my tickets?
Why is there still a pending charge on my account even though my purchase did not successfully complete?
Why do I have a charge on my bank/credit card statement from Etix?
If your question has not been answered by any of the questions listed above, please
fill out our support form
Customer service software
powered by Desk.com
E-mail Customer Support
Order Tickets By Phone
Visit our website:
Buy tickets here!
Hours of Operation:
Monday - Saturday: 9am - 8pm
Sunday: 12pm - 8pm
(All times EST)
Read our blog
Like us on Facebook
Follow us on Twitter
a minute ago
an hour ago
a day ago
Invalid characters found