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Purchasing Tickets
10 Articles
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Do I need to create an account to purchase tickets with Etix?
Why do you charge convenience fees?
Why are there no tickets available for an event that just went onsale?
What does it mean when the website says tickets are "Sold Out?"
Why are there better seats available after I've already completed my purchase?
Why are there tickets available now, when there weren't any when I checked previously?
Why do I get an error message that says my credit card cannot be processed when I try to purchase tickets?
What does the message "One or more of your tickets has restrictions" mean?
I don't have a credit card. Can I still use your site?
I don't have a printer. Can I still use your site?
Existing Orders
11 Articles
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How do I reprint my print-at-home ticket?
I did not receive a confirmation email for my order!
How do I request a refund or an exchange for my order?
When will my tickets arrive by Regular Mail Delivery?
What is "Will Call?"
I bought tickets for someone else, but they printed with my name on them. Will this be a problem?
Can I put an alternate name on my order?
Can I replace lost or stolen tickets?
Can I get my tickets as a PDF file?
Do I need to take any action if my event has been canceled or postponed?
What kind of printer, paper and ink should I use to print my tickets?
Unrecognized Charges
2 Articles
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Why is there still a pending charge on my account even though my purchase did not successfully complete?
Why do I have a charge on my bank/credit card statement from Etix?
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