Customer Support Center
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Purchasing Tickets
10 Articles
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I don't have a printer. Can I still use your site?
Do I need to create an account to purchase tickets with Etix?
Why are there better seats available after I've already completed my purchase?
I don't have a credit card. Can I still use your site?
Why do you charge convenience fees?
Why are there no tickets available for an event that just went onsale?
What does it mean when the website says tickets are "Sold Out?"
Why are there tickets available now, when there weren't any when I checked previously?
Why do I get an error message that says my credit card cannot be processed when I try to purchase tickets?
What does the message "One or more of your tickets has restrictions" mean?
Existing Orders
13 Articles
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How do I request a refund or an exchange for my order?
How do I reprint my print-at-home ticket?
I bought tickets for someone else, but they printed with my name on them. Will this be a problem?
Can I get my tickets as a PDF file?
When will my tickets arrive by Regular Mail Delivery?
What kind of printer, paper and ink should I use to print my tickets?
I did not receive a confirmation email for my order!
Can I replace lost or stolen tickets?
Can I put an alternate name on my order?
Do I need to take any action if my event has been canceled or postponed?
What is "Will Call?"
Resend Confirmation Email
Using Apple Wallet to Store Tickets
Unrecognized Charges
2 Articles
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Why do I have a charge on my bank/credit card statement from Etix?
Why is there still a pending charge on my account even though my purchase did not successfully complete?
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