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Do I need to take any action if my event has been canceled or postponed?

Updated by Etix Support

Many events have been canceled due to various government mandates as a result of the Coronavirus Pandemic. If your event has been canceled you will receive a notice via email regarding that event and a refund will be issued there is no need to contact Etix to confirm upon receipt of that email. Due to high volumes, you should expect to see your refund within 20 business days (4 weeks).

Etix will email all online customers as soon as we have been notified by the venue\promoter of an event postponement or rescheduling. This email will usually contain information regarding the new date (if available) and the refund options available to you. 

If an event is canceled and not rescheduled, upon formal notification from the event promoter, we will email all online customers and refunds will automatically be applied to the credit card used by the customer at the time of purchase. 

All ticketed events are scheduled to take place regardless of weather conditions. Sometimes weather or other outside considerations make the performance impossible to complete. In such instances, the event venue or the event promoter is charged with making the final determination of cancellation and refund availability. Etix will automatically issue refunds ONLY if an event is canceled in its entirety. Refunds for rescheduled shows will be provided only with the venue or promoter's consent 

Never discard mailed physical tickets for a canceled, postponed or rescheduled events as their return is often required to get a refund when an event has been rescheduled.

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