All Categories ​ > ​ ​Existing Orders ​ > ​   Can I get tracking for my ticket order?

Can I get tracking for my ticket order?

Updated by Etix Support

If you have selected delivery through the mail, please allow at least fourteen days after placing your order for your tickets to arrive. For Fan Club Events, you will receive your tickets no later than 2 days prior to the show. For express delivery orders, please allow at least two business days for your orders to arrive. If you have not received your tickets within forty-eight hours of the event, please contact us at 1-800-514-3849. Etix ships Regular Mail delivery tickets via Standard USPS which does not provide tracking. Express Delivery when offered by our client does include tracking information.

Please note that some venues, teams, and performers release tickets with a delivery delay. Delayed ticket delivery is used to prevent tickets from being accessed and printed until it can be confirmed that purchasers adhered to stated limits and did not employ unfair practices to make their purchase.

Ticket delivery details are provided within your purchase confirmation email or may be obtained by contacting Etix Customer Support.

How did we do?

Powered by HelpDocs (opens in a new tab)