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Purchasing Tickets

I don’t have (or can’t remember) my membership ID!

Etix does not have access to exclusive venue membership information, such as associated IDs, and cannot confirm them without express permission from our partners. To recover or confirm your membershi…

Updated by Etix Support

What methods of payment does Etix accept to purchase?

Etix processors accept all major credit cards, however some of our clients may choose to utilize their own payment processor when selling their tickets through Etix.com – these processors may have re…

Updated by Etix Support

Why are my seat numbers all odd (or even) when I selected adjacent seats?

Often time venues such as performing arts centers use a standard seating arrangement wherein all seats on one side of the theater are odd numbers (ex. 1-3-5-7-9) and the other side are even (ex. 0-2-…

Updated by Etix Support

How do I purchase tickets with reserved seating?

When an event has assigned (reserved) seating, you will often be asked to choose your specific seats from a seating chart or section-based map in addition to choosing your ticket type, such as VIP vs…

Updated by Etix Support

What does it mean when I select a number of tickets but it tells me not enough seats are adjacent?

This error occurs when there are no remaining adjacent (side by side) seats to fill your request, such as requesting 2 seats when there are only single seats available. This also can occur with gener…

Updated by Etix Support

What is Allianz Ticket Insurance?

Ticket insurance is a 3rd party purchase offered during your check-out. Customers who opt in for this 3rd party ticket insurance option are charged separately by Allianz Global Assistance (insurance…

Updated by Etix Support

What does it mean when the website says tickets are "Sold Out"?

When tickets are sold out, there are no tickets remaining for the event through Etix. This includes specific ticket types when they do not appear on the event's sale page, such as VIP or table seatin…

Updated by Etix Support

Do I need to create an account to purchase tickets with Etix?

Etix is a buy-as-you-go website, therefore we do not have user-made accounts for ticket purchasing. The "Client Login" located on the Etix.com homepage and the Etix app available for mobile devices a…

Updated by Etix Support

Etix says I need a valid day area code. What do I do?

Ensure you have not entered your entire phone number in full within the first field provided for the area code as this can trigger this error frequently. This can also occur when attempting to use au…

Updated by Etix Support

Why won’t Etix let me buy Print-At-Home tickets after I enter my zip code?

Some venues have a delivery restriction on their events based on your billing address zip-code. Customers purchasing tickets with a registered billing address outside of the venue's set restriction r…

Updated by Etix Support

When will the tickets for my event go on sale?

When looking at an event with a scheduled public on-sale date, you should see a countdown to let you know when you can purchase tickets for it (pictured below). This also allows you to set a reminder…

Updated by Etix Support

How do I use a promo code on my purchase?

Once you have opened your event to purchase tickets: Input the promo code here. Click " Submit" to unlock your promo price. This will apply your code (if validated) so you can proceed with your purch…

Updated by Etix Support

Why does Etix say "Your credit card cannot be processed" when I try to purchase?

Typically, when a transaction fails after entering credit card information, it is due to differences between the billing address entered and the billing address on file with your card issuer. Before…

Updated by Etix Support

Why does Etix say my email is invalid when I try to purchase?

We recommend clearing your cache and ensuring there is no auto-populating information being filled into the box. This error can also occur when an empty space is before or after your email. Please no…

Updated by Etix Support

When do doors open for my event?

Doors typically open within 1 hour of the date/time printed on the ticket you’ve purchased. For more accurate information regarding door-times, we do recommend checking the event's webpage or contact…

Updated by Etix Support

Why are there tickets available now when there weren't any when I checked previously?

Etix does not control ticket inventory. Only the promoter\venue determines how many tickets will be held, sold or released for public sale. If a performance is listed as "Sold Out" or "Unavailable,"…

Updated by Etix Support

Why are there no tickets available for an event that just went onsale?

Some shows are highly anticipated and may have a high volume of customers trying to access tickets as soon as they go on sale. The system processes requests in the order in which they are received, b…

Updated by Etix Support

What does the message "One or more of your tickets has restrictions" mean?

This means that to complete your transaction you will need to enter the passcode supplied to you as part of a promotion offering discounted tickets. Passcodes are case sensitive. Etix is unable to as…

Updated by Etix Support

What is the child rate (or senior rate) for my event?

These age limits (where applicable) are set by the event, venue or promoter. Etix recommends checking the event description on the sales page and the associated venue or event's website for further i…

Updated by Etix Support

How do I purchase general admission tickets?

When an event has no assigned (reserved) seating, it is what is known as a GA or General Admission event. This means the tickets are sold by section or by ticket type, such as VIP vs Standard or Chil…

Updated by Etix Support

I have duplicate/pending charges on my card. What do I do?

Typically, when a transaction fails after entering credit card information, it is due to differences between the billing address entered and the billing address on file with your card issuer. Before…

Updated by Etix Support

How do I get a presale password for my event?

If you're being prompted for a password while purchasing tickets online, it is possible that the event you're purchasing tickets to may be under a presale. Presale passwords are issued by the venue,…

Updated by Etix Support

What is ADA seating and how do I purchase it for my event?

ADA seating refers to seating which is in compliance with the Americans with Disabilities Act of 1990. The ADA is one of America's most comprehensive pieces of civil rights legislation that prohibits…

Updated by Etix Support

How do I purchase Timed Entry passes?

Select venues, such as museums and art exhibits, only allow entry to their facilities with a Timed Entry Pass to ensure capacity limits are not exceeded and everyone can enjoy the facilities comforta…

Updated by Etix Support

Why did Etix give me an error when I tried to purchase tickets?

While errors can occur due to any number of reasons during the purchase process from incorrect billing information to limited availability of tickets, Etix has teamed up with Solvvy, an AI customer s…

Updated by Etix Support

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