Etix Customer Support

Using Apple Wallet to Store Tickets

Ticket purchasers using an iPhone can save their purchased tickets to their Apple Wallet passbook to be accessed at a later date.

My tickets say Etix but I did not purchase them from Etix.com I purchased them through a 3rd Party. Are they valid?

Etix is a contracted ticket company, not a resale marketplace. Our clients hire us to sell their tickets to their events. If you did not purchase tickets directly from Etix.com, we will not be able t…

My ticket has a specific date on it. I’m supposed to be able to use it for multiple days. How does that work?

Our clients may choose to use one ticket for entry multiple days of their event. All tickets will print with a date by default, but multi-scan tickets will typically explain on the ticket the days wh…

I purchased tickets to an Etix event, but I cannot access them. Can Etix help me?

Etix is a contracted, primary ticketing company that sells tickets to various events and venues on their behalf via the Etix.com webpage. Prices are set by our partners and Etix does not alter this p…

My mobile tickets won't display when I press the link. What do I do?

In the unlikely event your mobile tickets are unable to be viewed by the link sent to you in their standard mobile configuration, please consult your phone's settings to view the link as a web page (…

Why are there tickets available now when there weren't any when I checked previously?

Etix does not control ticket inventory. Only the promoter\venue determines how many tickets will be held, sold or released for public sale. If a performance is listed as "Sold Out" or "Unavailable,"…

What is Allianz Ticket Insurance?

Ticket insurance is a 3rd party purchase offered during your check-out. Customers who opt in for this 3rd party ticket insurance option are charged separately by Allianz Global Assistance (insurance…

When will the tickets for my event go on sale?

When looking at an event with a scheduled public on-sale date, you should see a countdown to let you know when you can purchase tickets for it (pictured below). This also allows you to set a reminder…

When will my tickets arrive by Regular Mail Delivery?

Etix mails most ticket orders within a few days of your purchase. Tickets shipped by Etix will arrive in a plain white envelope with a Morrisville, North Carolina return address. With exception to th…

Can I resell tickets purchased off of Etix?

If your order is set up as print at home, you may provide a physical or electronic copy to whomever you like. If your order is set up as regular mail, you may provide the physical ticket(s) to whomev…

I received my tickets but not my digital item, download, or VIP merch. What should I do?

While Etix may provide the ticketing services for your event, all additional items such as these are often distributed by the venue, artist or promoter themselves. It is recommended you reach out dir…

Can I add tickets to my current Etix order?

You are welcome to purchase a separate order when you want to buy additional tickets for an event from the online web-portal. However, issued Etix orders are also able to have tickets added to them (…

How do I purchase tickets with reserved seating?

When an event has assigned (reserved) seating, you will often be asked to choose your specific seats from a seating chart or section-based map in addition to choosing your ticket type, such as VIP vs…

Why are there no tickets available for an event that just went onsale?

Some shows are highly anticipated and may have a high volume of customers trying to access tickets as soon as they go on sale. The system processes requests in the order in which they are received, b…

Can I get my tickets as a PDF file?

Etix does not support PDF file formats. You can access and reprint your tickets any time through the original confirmation email. Certain orders may be under delayed delivery , therefore tickets may…