Etix Customer Support

Using Apple Wallet to Store Tickets

Ticket purchasers using an iPhone can save their purchased tickets to their Apple Wallet passbook to be accessed at a later date.

Can Etix resend my confirmation email?

Ticket purchasers now have the ability to resend their purchase confirmation to their email.

I haven’t received a response to my Customer Support form. When will I receive a response?

At Etix, we strive to resolve all customer issues within 48 hours. We recommend checking your email for official communication from the venue regarding any event cancellations or postponements. As a…

The Order Lookup tool is asking for the last four digits of my payment method, but I used Apple Pay! How do I find it?

The following instructions can be used to find the last 4 of the Apple Pay card used at the time of your purchase to be used with the Order Lookup tool or to be provided to a Etix Customer Support ag…

How do I purchase general admission tickets?

When an event has no assigned (reserved) seating, it is what is known as a GA or General Admission event. This means the tickets are sold by section or by ticket type, such as VIP vs Standard or Chil…

How do I purchase tickets with reserved seating?

When an event has assigned (reserved) seating, you will often be asked to choose your specific seats from a seating chart or section-based map in addition to choosing your ticket type, such as VIP vs…

How do I reprint my print-at-home ticket?

To print your tickets, open your confirmation email and click "View Tickets" and the tickets will display on your screen. If you don't see the email in your inbox, please check your junk or spam mail…

Can I change the name on my Print At Home (or Regular Mail) tickets?

The name on a Print At Home or Regular Mail ticket will not impact entry into an event. If the ticket is in someone else’s name, you will not have any issues at the door when using it provided it has…

When will my tickets arrive by Regular Mail Delivery?

Etix mails most ticket orders within a few days of your purchase. Tickets shipped by Etix will arrive in a plain white envelope with a Morrisville, North Carolina return address. With exception to th…

Can I get my tickets as a PDF file?

Etix does not support PDF file formats. You can access and reprint your tickets any time through the original confirmation email. Certain orders may be under delayed delivery , therefore tickets may…

What kind of printer, paper and ink should I use to print my tickets?

Any inkjet or laser printer using 8.5" x 11" paper will be fine. Tickets can be printed in color or black and white.

Can I put an alternate name on my Will Call tickets for pickup?

While this is generally discouraged or prohibited, each venue has its own Will Call policy. In the event that you wish to have an alternate name put on an order , please fill out a Customer Support F…

Do I need to take any action if my event has been canceled or postponed?

Many events have been canceled due to various government mandates as a result of the Coronavirus Pandemic. If your event has been canceled you will receive a notice via email regarding that event and…

I did not receive a confirmation email for my order!

Confirmation emails are sent immediately upon completion of the transaction. If you have spam blocking or require senders to seek approval, you may not receive it. Please check the spam or junk mail…

Can I replace lost or stolen tickets?

If you have lost or never received your physical tickets that you were sent in the mail and you cannot find your tickets within 48 hours of the event please contact our Customer Support team via the…