Etix General Information

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I’ve left my number for callback, when will I receive a return call?

Etix utilizes a queue-based call system to handle the volume associated with our 5000+ event venues worldwide. When you call in, you will hear several prompts which can direct your call to lines spec…

Updated 2 years ago by Etix Support

I haven’t received a response to my Customer Support form. When will I receive a response?

Due to the extremely high volume of requests, we're receiving regarding cancellations and postponement of events our customer support response times vary, but we strive to resolve customer issues wit…

Updated 2 years ago by Etix Support

What are your hours of operation?

Our phone lines are open: Monday – Saturday 9:00 AM - 8:00 PM. Sunday 12:00 PM - 8:00 PM. Times are reflected in the Eastern Time Zone.

Updated 2 years ago by Etix Support

Why do I have a charge on my bank/credit card statement from Etix?

We provide ticketing services for 1,800 venues with countless ticketed events worldwide! While most tickets are sold online, most charges that people don't recognize were made in person at one of our…

Updated 2 years ago by Etix Support

Terms Glossary

Order ID - Your order number attached to the purchase when it is made. All Etix order IDs are nine (9) digits with no letters. Tickets Not Available - This means any unsold tickets for that specific…

Updated 1 year ago by Etix Support

Why do you charge convenience fees?

Convenience fees are often added for the ease of purchasing tickets remotely (either online or by phone). Etix and its clients make every effort to keep these fees as low as possible so that the cons…

Updated 2 years ago by Etix Support

Can I just purchase tickets from the box office for my event?

While some venues do offer box office or otherwise on-site purchase of tickets, this varies widely sometimes even from event to event. Etix recommends always purchasing tickets in advance to ensure a…

Updated 2 years ago by Etix Support

What is the Etix purchase policy?

The purchase policy which applies to all orders made via the Etix system can be found HERE. This covers subjects including (but not limited to): Pricing and Availability. Convenience Charges. Opening…

Updated 1 year ago by Etix Support

What are the policies regarding COVID-19 for my event?

Specific COVID-19 policies are determined by the venue/event promoter you purchased your ticket from. These policies are typically outlined on the event’s sales page or during your purchase as part o…

Updated 2 years ago by Etix Support

I don't have a printer. Can I still use your site?

Yes. Many clients offer delivery methods other than Print at Home. Even if Print at Home is the only option, you can still order tickets online and forward the purchase confirmation email to anyone w…

Updated 2 years ago by Etix Support

Does Etix sell gift cards or gift certificates?

While select venues do sell their gift cards or certificates through Etix and we are able to process orders with them when permitted, Etix does not have their own branded gift cards or gift certifica…

Updated 2 years ago by Etix Support

I don't have a credit card. Can I still use your site?

Tickets must be purchased with a major credit or debit card. All credit cards must be linked with a billing address in order to be processed through Etix. Per the purchase policy: Etix accepts VISA,…

Updated 2 years ago by Etix Support