Etix Customer Support

Why did Etix give me an error when I tried to purchase tickets?

While errors can occur due to any number of reasons during the purchase process from incorrect billing information to limited availability of tickets, Etix has teamed up with Solvvy, an AI customer s…

Can Etix resend my confirmation email?

Ticket purchasers now have the ability to resend their purchase confirmation to their email.

How do I request a refund or an exchange for my order?

At purchase, all customers agree to the purchase policy which states the following regarding Refunds and Exchanges: “Before purchasing tickets, it is your responsibility to carefully review your seat…

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Etix General Information

This section contains all manner of questions relating to Etix such as hours of operation for our Customer Support team as well as a glossary of terms you may run into when purchasing tickets from our platform!

13 articles by 1 author

Purchasing Tickets

Ready to buy some tickets? This section covers everything involved in that process from purchasing for GA, reserved and timed entry events to troubleshooting key issues you may face when purchasing!

25 articles by 1 author

Existing Orders

Do you have an Etix order and need some assistance? This section includes information related to refunds, exchanges or upgrades, cancellations, resending your confirmation and more!

40 articles by 1 author

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