Customer Support Center

Why is there still a pending charge on my account even though my purchase did not successfully complete?

Last Updated: May 07, 2014 02:47PM EDT
When a transaction fails on our site, we send the card issuer an automatic reversal for any charges that may be pending. At that point it’s up to the financial institution to issue the money back to your card—on average it takes 6-10 business days. Etix is not holding those funds. For more information please contact your card issuer.

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